VIP Member Warranty Notice
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This ASUS manufacturer warranty (hereafter referred to as the“Warranty”) is granted by ASUSTeK Computer Inc. (hereafterreferred to as “ASUS”) to the purchaser (hereafter referred to as“You”) of the ASUS computer system (hereafter referred to as the“Product”). This warranty is being delivered with the Product,subject to the following terms and conditions. ASUS accreditedService Agents and Repair Centers will provide the servicescovered under this Warranty.
Warranty period of the Product:
This warranty applies for the period defined on the label stickerat the back of the Product (“Warranty Period”). For example:24M means 24 months, and 36M means 36 months from thedate the warranty started (“Warranty Start Date”). This warrantycommences on the date the Product was first purchased by anend-customer (“Date of Purchase”), and terminates on the end ofthe Warranty Period (“Warranty End Date”). If the Date of Purchaseis not applicable, the start of the Warranty Period will be on thedate the Product was first activated by an end-customer recordedby ASUS (“Date of Activation”). If Date of Activation cannot beapplied or proof of purchase cannot be provided, the manufacturedate as recorded by ASUS will be deemed to be the start of theWarranty Period. If the Warranty End Date falls upon a nationalholiday or any non-business day, it will be extended to the nextbusiness day. The actual Warranty End Date may vary dependingon the countries national holidays or non-business days.
Statutory Rights
This warranty is given independently of any statutory rights thatmay apply in the country of purchase and does not affect or limitsuch statutory rights in any manner whatsoever.
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1. General
ASUS warrants the Product to be free from defects in workmanship and materials in the country where you originallybought your ASUS product during the Warranty Period. Pleasenote that the warranty terms of bundled accessories may differfrom the Product in different countries, please refer to https://www.asus.com/support for more details. (Please select yourproduct by choosing your product series / product model to seeits warranty) If the Product fails during normal and proper usewithin the Warranty Period, ASUS, at its discretion, will repair orreplace the defective parts of the Product, or the Product itself,with new or reconditioned parts or products that are functionallyequivalent or superior to those originally supplied.
This Warranty applies only if the Product was newly manufacturedand in its original packaging on the Date of Purchase. Pleasekeep the original purchase invoice and this warranty card forfuture service request. This Warranty is only valid if you purchasedthe Product from ASUS or an authorized ASUS reseller. ThisWarranty does not include failure caused by improper installation,operation, cleaning or maintenance, accident, damage, misuse,abuse, non-ASUS modifications to the product, any third partysoftware programs, normal wear and tear or any other event, act,default or omission outside ASUS’control. For further details, seesection 6 of this Warranty Card.
If the Product is under Warranty, You hereby agree to transferthe ownership of replaced defective parts and such parts shallautomatically become the property of ASUS.
2. Software support
Any software delivered with the Product is provided “as-is”. ASUSdoes not guarantee uninterrupted or error-free operation of anysoftware provided with the Product.
This warranty covers the hardware of the Product. ASUS will
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provide technical support for the Product’s preinstalled softwareonly when it concerns the proper functioning of the hardware.For other problems with the software, we advise You to reviewthe user manuals, the ASUS support web site and/or other onlineresources. Third party software may require support from therespective vendors.
3. Customer responsibilityWhen using the Product
– Read the user manual first and use the Product only according to the user manual.
– Do not leave the Product connected to the power supply once it is fully charged and not turned on. Some electrical items are not designed to be left connected to the power supply for extended periods of time.
– Periodically back up your data stored on the Product.
– Keep the original packaging. In case the Product needs to be returned for repair, original packaging provides a better protection for the Product during transportation.
– Please check the manual and the ASUS support website for troubleshooting solutions, before contacting the customer service.
When contacting ASUS Customer Service
– Before contacting ASUS technical support, ensure that You have the Product in front of You and that it is turned on, if feasible. Please also be ready to provide the Product’s serial number, the model name and proof of purchase.
– Technical support hotline phone number can be found at https://www.asus.com/support.
– You will be requested by ASUS to perform some of the Product’s troubleshooting tasks or actions, which may include the following:
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– Restoring the Product’s operating system, factory-installed drivers, and applications to the factory default settings.
– Installing updates, patches or service packs.
– Running diagnostic tools and programs on the Product.
– Allowing the ASUS technical support agent to access the Product with remote diagnostic tools (when available).
– Performing other reasonable activities requested by ASUS, which will assist in identifying or resolving the problems.
– If the problem is not solved remotely, you will have to return the Product to an ASUS Repair Center (this process is called “RMA”). ASUS will issue an RMA number for Your Product. Please record Your RMA Number for tracking purposes.
– Describe the problem clearly and completely on the RMA request form.
– Enclose a copy of this completed warranty card and a copy of Your sales invoice/receipt detailing the purchase of Your Product. (Please note: ASUS reserves the right to request the original documents.) If You do not provide the requested documents for warranty validation then the manufacture date of the Product as recorded by ASUS will be deemed to be the start of the Warranty Period.
– Ensure that You have fully backed up all the data stored on Your Product and removed any personal, confidential, or proprietary information before any service process is started. ASUS may delete any data, software, or programs installed on the Product without restoring them. ASUS shall not be held liable for the permanent loss, damage, or misuse of your data.
– Pack the Product in safe and stable packaging. The original packaging may be useful for this purpose. In any case, the packaging should meet the following requirements:
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– Use a rigid box with flaps intact
– Remove any labels, hazardous materials indicators, and other previous shipment markings on the box that are no longer applicable
– Wrap all items separately
– Use adequate cushioning material- Use strong tape designed for shipping- Do not use string or paper over-wrap
– Use a single address label that has clear, complete delivery and return information
– Place a duplicate address label inside the package
– Please do not send in anything but the Product itself unless specifically requested by ASUS. Please remove any accessories as well as any removable storage devices such as memory cards, discs, flash drives, from the Product. ASUS shall have no liability for the loss, damage or destruction of accessories or removable storage devices, unless they are caused by willful or gross negligent acts by ASUS.
– Remove or provide any password that You assigned to the Product. If access to the Product is blocked by passwords, then ASUS may not detect and repair all failures of the Product.
4. RMA methods
If RMA is necessary, you have to deliver your product to the retailshop where you bought the product or the nearest ASUS repairCenter in charge of service of your product. To check the typeof support available for the Product you have purchased, pleaserefer to (1) to your seller or (2) by contacting technical support asindicated in the section of“Responsibility of the customer ”.
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5. Exclusions from this limited Warranty Service
ASUS does not warrant uninterrupted or error-free operationof this Product. The warranty only covers technical hardwareissues during the Warranty Period and in normal use conditions.It applies to firmware issues but not to any other software issuesor customer induced damages or circumstances such as but notlimited to:
(a) Damage caused to this Product(s) by you or any non- authorized third party, and the damage caused accordingly will not be covered by this Warranty.
(b) For those installed or modified with any other non-original software or hardware, ASUS will only test/repair under the original software/hardware configuration. ASUS does not warrant the issue caused by non-original software or hardware. This Warranty will not cover the damage caused accordingly, including but not limited to improper installation.
(c) The serial number of the Product, components or accessories has been altered, cancelled or removed;
(d) Obsolescence;
(e) Damage (accidental or otherwise) to the Product that does not impact the Product’s operation and functions, such as without limitation to rust, change in color, texture or finish, wear and tear, and gradual deterioration;
(f) Damage to the Product caused by war, terrorism, fire, accident, natural disaster, intentional or accidental misuse, abuse, neglect or improper maintenance, and use under abnormal conditions;
(g) Damage to the Product caused by improper installation, improper connection or malfunction of a peripheral device such as printer, optical drive, network card, or USB device, etc.;
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(h) Damage to the Product caused by an external electrical fault or any accident;
(i) Damage to the Product resulting from use outside of the operation, storage parameters, or environment detailed in the User’s Manual;
(j) Damage to the Product caused by third party software or virus(es); or there is software loss or data loss that may occur during repair or replacement;
(k) Unusability due to forgotten or lost security passwords;
(l) Unusability of or damage to the Product caused by contamination with hazardous substances, diseases, vermin, or radiation;
(m) Fraud, theft, unexplained disappearance, or damages/ detrimental circumstances caused by a willful act of the customer;
(n) Unusability or damage to the Product caused by installing and using the Unlock Device App, which is a utility that will unlock your Product’s boot loader but will render the Warranty null and void;
(o) Damage to the Product arising from cryptocurrency mining or related activities unless the model is especially designed for mining.
6. Limitation of Warranty
THIS LIMITED WARRANTY IS THE SOLE WARRANTY MADE BYASUS IN CONNECTION WITH THE PRODUCT. TO THE EXTENTPERMITTED BY LAW, ASUS SPECIFICALLY DISCLAIMS ALL OTHERWARRANTIES, WHETHER EXPRESS OR IMPLIED, STATUTORY OROTHERWISE, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTYOF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.TO THE EXTENT IMPLIED WARRANTIES CANNOT BE DISCLAIMED INA JURISDICTION, THE IMPLIED WARRANTIES ARE LIMITED TO THEWARRANTY PERIOD OF THIS LIMITED WARRANTY.
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7. Limitation of Liability
Except as provided in this warranty and to the maximum extentpermitted by law, ASUS is not responsible for direct, special,incidental or consequential damages resulting from any breach ofwarranty or condition, or under any other legal theory, includingbut not limited to loss of use; loss of revenue; loss of actual oranticipated profits (including loss of profits on contracts); loss ofthe use of money; loss of anticipated savings; loss of business;loss of opportunity; loss of goodwill; loss of reputation; loss of,damage to or corruption of data; or any indirect or consequentialloss or damage whatsoever caused including the replacement ofequipment and property, any costs of recovering or reproducingany data stored on or used with the Product. The foregoinglimitation shall not apply to death or personal injury claims, or anystatutory liability for intentional and gross negligent acts and/oromissions by ASUS. Some jurisdictions do not allow the exclusionor limitation of incidental or consequential damages; to the extentsuch jurisdiction is governing this Warranty the above limitationsdo not apply to You.
8. Privacy
To facilitate the request for service, ASUS must collect, transferand process your personal data. For this purpose, your personaldata may be transferred to any of the countries where ASUS orits affiliated companies have their offices. This could includecountries outside the European Union which do not always haverestrictive legislation on the protection of personal data as isactually the case in EU member states. However, ASUS will use andprotect your personal data at all times, however and in all statessubject to the ASUS Privacy Policy. Please refer to the ASUS PrivacyPolicy at:
https://www.asus.com/it/Terms_of_Use_Notice_Privacy_Policy/Privacy_Policy
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9. Out-of-Warranty cases
If your product is not protected under the warranty specified inthis service manual whether because the warranty period hasexpired or the product’s problem or defect is not eligible for repair(that is, one of the conditions specified by the“Warranty ExclusionClause”); you may choose to pay for support services outside ofthe warranty including, but not limited to, telephone support and/or product maintenance services. The warranty service proceduresmay vary by country. For the latest applicable and most comprehensive ASUS product service information, please refer tothe ASUS Support site at https://www.asus.com/support.
Returning the Product to the ASUS Repair Center during theWarranty Period does not automatically mean that it will berepaired free of charge. Upon receiving Your Product, ASUSreserves the right to check the validity of Your Warranty and Yourrequest for Warranty service. If the Warranty Period has lapsed orif any of the exclusions in Warranty Exclusion Clause apply, Yourrequest will be deemed out of warranty (“OOW”).
If Your service request is OOW, a Service Charge List with an offerfor repair will be provided to You, which You may accept or reject.If You accept the repair we will provide You with an invoice forthe repair labor, spare parts and other costs stated in the ServiceCharge List. You must pay the invoice within 4 weeks of theinvoice’s date of issue. The repair will only be completed after theinvoice is settled.
10. Abandoned Property
After Your Product has been repaired/replaced, or if You do notagree to the repair offer, ASUS will return your repaired product /product replacement via the agreed RMA method. If You do notpick up Your Product, or if delivery is not possible at the addressprovided by You, ASUS will send You a notice at the address Youprovided when requesting the service. If You still fail to pick upthe Product within a period of 90 days from sending the notice,
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ASUS reserves the right to claim damages from you, including thecost of storage; to dispose the product in accordance with theapplicable laws and regulations; and any statutory right of lien forunpaid charges.
11. Warranty and Support
In these cases, the following additional restrictions apply:- Service procedures may vary by country.
– Some services/spare parts may not be available in all countries.
– Localized spare parts (such as keyboards) may be replaced with versions available in the country where you require repair service.
– Some countries may have additional commissions or restrictions applicable at the time of service.
– Some countries may require additional documentation such as proof of purchase, before providing Warranty and Support service.
ASUS reserves the right to interpret the provisions in this ASUSWarranty Information. The information in this warranty card maychange without prior notice. Please visit the ASUS Support site athttps://www.asus.com/support for current and complete ASUSwarranty information.
ASUS Contact Details
This warranty is provided by: ASUSTeK Computer Inc.
1F., No. 15, Lide Rd., Beitou Dist.
Taipei City 112, Taiwan
Phone: +886-2-2894-3447
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